Your Cash-in-Transit (CIT) provider’s service fee may be only part of the cost. Missed stops and last-minute rescheduling increase labor costs and risk, and disrupt operations. When evaluating a CIT provider, consider these four hidden costs:
Hidden Cost #1: Labor and reduced customer service levels
Missed and late stops increase your labor costs as employees wait for a pick-up or delivery that never arrives. Opportunity costs arise as staff are pulled from serving customers and fulfilling other responsibilities.
Hidden Cost #2: Management Time and Communication Gaps
Missed or late stops consume managers’ time rescheduling the pick-up. Customers of National CIT providers may be routed to centralized call centers that are less familiar with your requirements, adding rescheduling time.
Hidden Cost #3: Weaker Cash Controls and Financial Risk
Missed pickups can result in violations of internal controls as cash on-site exceeds policy and insured limits. Delayed deposits also delay access to funds. Repeated schedule changes weaken cash internal controls, complicate accounting procedures, and increase the risk of misplaced or misappropriated funds.
Hidden Cost #4: Employee Safety and Morale
Employees responsible for cash face added pressure when a scheduled pickup does not occur. Cash may need to be secured longer than planned, employees may be asked to work unscheduled overtime, and after-hours handling can expose staff to unnecessary security risks, particularly when fewer coworkers are present.
The Shields Difference
Shields Business Solutions is a leading provider of cash-handling services, providing best-in-class customer service. Services include:
- Cash deposit pickup: Scheduled pickups and secure delivery help prevent cash from accumulating on-site.
- ATM cash replenishment: Experienced guards safely replenish ATMs so customers can access the cash they need.
- Vault services: Secure storage and trained personnel protect cash and maintain accountability between movements.
- Coin wrapping: Standard boxes and custom orders help customers meet operational needs.
- Change orders: Coin and currency deliveries help branches and retailers maintain the denominations needed for daily transactions.
Count on Shields for Reliable Cash-in-Transit Service
Founded in 1970 and headquartered in Moorestown, New Jersey, Shields Business Solutions provides CIT and cash-management servicing New Jersey, Pennsylvania, the New York metro area, and northern Delaware.
Hundreds of retailers and financial institutions rely on Shields for secure transportation, responsive service, and tailored cash-handling solutions.
Contact Shields Business Solutions to learn how dependable cash-in-transit service can support your operations.