If you’ve had a bad experience with national ATM managed service companies, you’re not alone. Say goodbye to terrible service and find the solution you’ve been looking for with Shields Service and Shields Maintenance Plans. We offer expert ATM fleet management and Cash Replenishments. From Preventative Maintenance Inspections to the most complex repair, we will have your terminal back in service before you know it. Our industry average Uptime SLA is 98%! Now, how many ATM service providers can say that?
Shields offers a range of Managed Services from simple First-Line Maintenance to completely outsourcing your entire ATM operations.
When you need maximum uptime with minimal impact to branch staff, Shields’ first-line ATM/ITM technicians arrive quickly and get your terminal back in service. Unlike the average branch teller, our techs are highly trained to fix more than a simple paper jam.
Our software-based world is getting more complex by the day. It takes a team of continuously trained professional technicians to solve complicated issues. Service teams must be able to navigate multiple vendors and bring them together to overcome the unique problems presented by modern software. Shields technicians are not only factory-trained but also continually trained internally, sharing information and building our in-house knowledge repository. Our team approach to sharing knowledge has made Shields the most progressive ATM/ITM service team in the industry.
Take the hassle out of implementing Interactive Teller Machines with Shields Hosted Services. When you sign up for ITM Hosting with Shields, we have a proven method to take you from conception, through ROI, to implementation. We prepare all departments with a comprehensive program that encompasses interactive teller machine planning, preparation, hiring, settlement, training, and best practices.
Paired with NCR’s Software Subscription, you are truly hitting the “easy button” when it comes to ITMs. There is very little impact to your IT department (which may be outsourced already), there are no servers to buy or to “spin up,” and there will be no costly software upgrade surprises. We handle it all and provide security and documentation with guaranteed up-time. All you do is operate as usual and call one number if any problems arise.
If someone asked your leadership team what it is the bank does, they would not reply “we maintain IT Servers or we do landscaping or we manage a fleet of ATMs.” He or she might say “we make loans to businesses who need them, or we help people manage their money.” Just like FI’s outsource their landscaping and IT management because these functions are not core to the business, consider outsourcing your ATM fleet. Shields can quickly show you how it will simplify your business, save you money and increase your presence in the market.
Are you interested in ATM cash management services for your financial institution? Contact us to schedule a no-pressure consultation and discover how Shields can streamline your ATM management. Shields Business Solutions is an ATM maintenance company offering ATM repair services and more in Harrisburg, Allentown, Bethlehem, Wilkes-Barre, Greater Philadelphia, New Jersey, Northern DE, New York City, Long Island, and Suffolk County.
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