Today’s software-based world promises to solve all digital challenges while creating new possibilities and connectivity among disparate systems. Sounds easy but experienced financial industry professionals will recognize the over-simplification because they have been through countless software upgrades in every area of banking. Not so long ago, banks and credit unions employed a small army of in-house IT professionals to run and manage servers, VMs, networks and security with mixed results. There were so many places where it could go wrong starting with the people. If someone failed to update a specific piece or software on time or create a DR site with a verified back up, it could spell disaster for the institution. This is where the industry has recognized the benefits of hosting.
An emerging hosting service is making adding Interactive Tellers (ITM Video Tellers) 60% cheaper and 100% easier than ever. The system is cheaper because most of it is pre-prepared and managed on hosted servers, eliminating the need to purchase and manage servers in-house or involve a third-party. Our Professional Service is extremely efficient which allows for a fraction of the traditional cost to set up and customize the solution. It is 100% easier because we handle the entire back end, so you don’t worry about implementation, management, upgrades or PCI compliance. We walk every department, which will be affected by ITMs, through a comprehensive training and checklist-based program so everything is in its place and confidence is high before launch. You will be able to take advantage of our multifaceted experience with common concerns in areas such as video teller best-practices, configurations, operations and settlement.
ITMs have been out for more than a decade and there is no need to reinvent the wheel. Shields understands the challenges and has worked hard to offer a menu of hosted services. Whether it is remote deployment of patches, entirely outsourcing your ATM channel or hosting ITMs, we have the solutions with proven ROI’s that you can be confident will be the “easiest path forward.”